We know you're excited to start your new skincare journey! We typically process all orders within 24–48 hours. Depending on your location, standard shipping usually takes [Insert Days, e.g., 3–7] business days. Once your order is on its way, you’ll receive a tracking number via email so you can follow its progress.

Yes! Quality is our priority. All SEBOO electronic beauty devices come with a 1-Year Limited Warranty. This covers any manufacturing defects or technical malfunctions. If your device stops working properly during this time, we will replace it for you at no extra cost.

It’s easy! Once your order ships, we will send you a confirmation email containing your tracking number and a link to our tracking page. You can monitor your package's journey from our warehouse right to your front door. If you have any trouble, our team is always here to help.

Your security is our top priority. Our store is built on a secure Shopify platform and uses SSL encryption technology (the same used by major banks) to protect your data. We never store your credit card information, and we offer 100% secure checkout via [Insert Payment Methods, e.g., Bkash, Visa, Mastercard].

We want you to love your SEBOO experience. If you aren’t 100% satisfied with your purchase, we offer a 30-Day Money-Back Guarantee. Simply contact our support team, and we will guide you through the return process. Please note that for hygiene reasons, products must be returned in their original packaging.

Absolutely! Our brush is crafted from ultra-hygienic, medical-grade silicone that is much gentler than traditional nylon bristle brushes. The sonic vibrations work to "shake" dirt out of your pores rather than scrubbing it, making it perfect for all skin types, including sensitive or acne-prone skin.

While many customers notice a reduction in morning puffiness and a more "refreshed" look after the very first use, the best lifting and contouring results are cumulative. We recommend using the device for 5–10 minutes daily. You can typically expect to see a more defined jawline and firmer-looking skin within 3 to 4 weeks of consistent use.

Yes! The SEBOO Sonic Thermal Cleansing Brush is fully waterproof, so it’s perfectly safe to use as part of your shower routine. However, for the EMS Neck & Face Device, we recommend keeping it away from direct water streams—simply wipe the head clean with a damp cloth after each use.

To get the best results from EMS (Microcurrent) technology, your skin needs to be hydrated. We highly recommend using a water-based serum, conductive gel, or your favorite moisturizer. This acts as a "bridge" for the gentle electrical pulses to reach your facial muscles effectively. Avoid using the EMS mode on completely dry skin.

Both SEBOO devices are designed for modern life. A single full USB charge (approx. 2 hours) will typically last you 30 to 60 days, depending on how often you use them. They are lightweight and cordless, making them the perfect travel companions for your skincare routine.